The Touch that makes the difference

	A warm and friendly atmosphere “In my clinic we became family during the past 11 years, sometimes I even forget that I have CKD, I want to thank all the wonderful nurses for the chance to be treated here.” We focus on people. It is important for all our employees to deliver the best possible care to our patients. And we want our patients and all our colleagues to spend their days at Diaverum in a warm and friendly environment.
	Empowered people We know that everybody has the potential to show innovation and creativity. We give our employees the opportunity to make their opinion count through our annual engagement survey, our company culture Touch meetings and through the introduction of Kaizen principles in our clinics. A successful career in Diaverum can be forged by any employee who embraces this empowerment concept and has the drive to succeed.
	Open communication We take pride in the fact that all employees can voice their opinions. Our engagement surveys and Touch meetings are supplemented by our annual appraisal process, while our open door policy and shallow hierarchy offer employees at all levels the opportunity to engage with organisational leaders.
	Continuous improvement We listen to our people and seek to implement great ideas. We have a structured approach to acting on the feedback provided in our employee engagement survey and patient satisfaction survey. We also look externally for guidance on improving our quality: we are running a programme of ISO certification and we engage in patient-focused research to ensure our treatment is aligned to the latest developments in renal care. And, we offer employees and patients access to our vast knowledge through our state-of-the-art education programme, d.ACADEMY.